Terms of service

Terms of Service

Welcome to shop.boldstreetcoffee.co.uk (the "Site"). These Terms of Service ("Terms") govern your use of our Site and services. By using the Site, you agree to comply with and be bound by these Terms.

1. General Conditions

We reserve the right to refuse service to anyone for any reason at any time. By agreeing to these Terms, you confirm that you are at least 18 years old.

  • You agree not to reproduce, duplicate, sell, or exploit any part of our service without express written permission from us.
  • Any new features or tools added to the current store are also subject to these Terms.

2. Products and Services

Prices for our products are subject to change without notice. We reserve the right to discontinue any product at any time.

  • We have made every effort to display product colours and images as accurately as possible. However, we cannot guarantee that your monitor's display will accurately represent the product’s true appearance.
  • We do not warrant that the quality of any products, services, or information purchased will meet your expectations.

    Coffee Consistency

    Due to the nature of coffee crops and variations of harvests we cannot guarantee that every coffee will be identical from batch to batch. Whilst every effort in our control is made to ensure ultimate consistency, we cannot be held responsible for changes in crop and reserve the right to apply our no return policy if you are unhappy with fluctuations in consistency.

    Storage

    All our coffee is stamped with its roast date on the front. We recommend using the coffee within 3 months of this date. Once opened we recommend using the coffee within 1 month. Coffee is best kept in an air tight container and away from direct sunlight or heat sources (such as ovens). 

3. Orders and Payments

By placing an order on the Site, you agree to provide accurate, complete, and up-to-date information.

  • We reserve the right to refuse or cancel any order. In case of changes to an order (e.g., price, product unavailability), we will notify you by email.
  • Payment information is processed securely via third-party payment processors. We do not store your payment details. All payment information is subject to the provider’s terms and conditions.

4. Shipping and Delivery

We roast our coffee weekly and will either post orders through Royal mail. Online orders will usually be dispatched 2-3 days from ordering but please allow up to 10 working days for orders to arrive as delivery times may vary based on location.

  • Shipping costs are calculated at checkout and are non-refundable.
  • If you experience any issues with your delivery, please contact us at hello@boldstreetcoffee.co.uk.

5. Returns and Refunds

Our returns and refunds policy can be found on our [Returns Policy page]. In summary, you may return unopened, unused products within 14 days of purchase for a full refund, excluding shipping costs.

6. User Accounts

To use certain features of our Site, you may be required to create an account. You are responsible for maintaining the confidentiality of your account credentials.

  • We are not liable for any loss or damage resulting from unauthorized use of your account. You agree to notify us immediately of any unauthorized access.

7. Intellectual Property

All content on the Site, including but not limited to text, graphics, logos, and images, is owned by or licensed to Bold Street Coffee.

  • You may not reproduce, modify, or distribute any content from our Site without our express written permission.

8. Third-Party Links

The Site may contain links to third-party websites. We are not responsible for the content or practices of these websites. Use them at your own risk and review their respective terms and privacy policies.

9. Limitation of Liability

In no case shall Bold Street Coffee, our directors, employees, or affiliates be liable for any direct or indirect damages arising from your use of the Site or our services.

  • This includes, but is not limited to, loss of profits, data, or other intangible losses.

10. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of England and Wales. Any disputes will be handled exclusively in the courts of the United Kingdom.

11. Changes to Terms

We reserve the right to update, change, or replace any part of these Terms at any time. It is your responsibility to check this page periodically for changes. Your continued use of the Site constitutes acceptance of those changes.

12. Contact Information

For any questions or concerns regarding these Terms, please contact us at: