Privacy policy

Last updated: September 10, 2024

Privacy Policy

This Privacy Policy explains how shop.boldstreetcoffee.co.uk (the “Site” or “we”) collects, uses, and shares your personal information when you visit or make a purchase from the Site.

Collecting Personal Information

When you visit our Site, we gather certain information about your device, interactions, and information needed to process purchases. We may collect additional information if you contact us for customer support. The following outlines the personal information we collect and why:

Device Information

  • Examples: Web browser version, IP address, time zone, cookie data, viewed products, search terms, and interaction details.
  • Purpose: To load the Site properly and perform usage analytics to improve your experience.
  • Collection Method: Automatically collected via cookies, log files, web beacons, tags, and pixels.
  • Disclosure: Shared with Shopify, ReCharge, and Google Analytics for business purposes.

Order Information

  • Examples: Name, billing/shipping address, payment details (including card numbers), email, and phone number.
  • Purpose: To fulfill our contract with you, including processing payments, arranging shipping, and providing order confirmations and support.
  • Collection Method: Directly from you.
  • Disclosure: Shared with Shopify, Seal Subscription, and relevant payment processors for business purposes.

Minors

Our Site is not intended for individuals under 18 years old. We do not knowingly collect information from children. If you believe your child has provided personal information, please contact us to request its deletion.

Sharing Personal Information

We share your personal information with service providers to deliver our services and fulfill contracts. Examples include:

  • Shopify: We use Shopify to power our store. Read more about Shopify’s privacy practices here: Shopify Privacy Policy.
  • Legal Requirements: We may share information to comply with laws, respond to legal requests, or protect our rights.

Behavioural Advertising

We use your personal information for targeted advertising and marketing, which we believe may interest you. This includes:

  • Google Analytics: Helps us understand how customers use the Site. You can learn more about Google’s use of personal information here and opt out here.
  • Advertising Partners: We share your site usage, purchases, and ad interactions with partners for advertising purposes.

You can opt out of targeted ads via these links:

You can also opt-out through the Digital Advertising Alliance’s portal.

Using Personal Information

We use your personal information to provide our services, including offering products, processing payments, shipping orders, and updating you on new products or offers.

Lawful Basis

Under the General Data Protection Regulation (GDPR), if you are a resident of the European Economic Area (EEA), we process your personal information on the following bases:

  • Your consent;
  • To perform our contract;
  • Compliance with legal obligations;
  • For legitimate business interests.

Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined unless otherwise required by law.

Automatic Decision-Making

For EEA residents, you have the right to object to processing based on automated decision-making, including profiling, if it legally affects you.

  • Shopify uses limited automated decision-making to prevent fraud, which does not legally affect you.

Your Rights

If you are an EEA resident, you have rights regarding your personal information, including access, correction, deletion, and data portability.

  • For California residents (CCPA), you also have the “Right to Know” and can request data access or deletion.

Changes

We may update this privacy policy from time to time. Check back regularly for updates.

Contact

For any questions or to exercise your privacy rights, contact us at:

  • Email: shop@boldstreetcoffee.co.uk
  • Address: Bold Street Coffee, 89 Bold Street, Liverpool, L1 4HF, United Kingdom.

If you’re dissatisfied with our response, you can lodge a complaint with the ICO: https://ico.org.uk/make-a-complaint/.